Last Updated: January 2024
At Squozrelax, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund policy as outlined below.
This Return Policy applies to all products purchased through our website https://squozrelax.world/. By making a purchase, you agree to the terms of this policy.
We offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a refund or exchange.
The 30-day period begins on the date you receive your order, as confirmed by the shipping carrier's delivery confirmation.
To be eligible for a return, your item must meet the following conditions:
We understand that you may need to open a product to evaluate it. For opened products:
The following items cannot be returned:
To initiate a return, please follow these steps:
Contact our customer service team within 30 days of receiving your order:
Please provide the following information:
Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not ship any products back without an RMA number, as unauthorized returns may not be processed.
Carefully package the product(s) in their original packaging if possible. Include:
We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Ship the package to the address provided by our customer service team. The return shipping address is:
Squozrelax Returns Department
6200 I-40 West
Amarillo, Texas 79106
United States
In most cases, you are responsible for paying the shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will cover return shipping costs if:
In these cases, we will provide you with a prepaid return shipping label.
We strongly recommend purchasing shipping insurance for your return. We are not responsible for items lost or damaged during return shipping.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. This inspection typically takes 3-5 business days.
If your return is approved, we will initiate a refund to your original method of payment. You will receive an email confirmation once the refund has been processed.
Your refund will include:
Your refund will not include:
Refunds are typically processed within 5-10 business days after we receive and inspect your return. The time it takes for the refund to appear in your account depends on your payment provider:
If you have not received your refund within the expected timeframe, please:
In some cases, only partial refunds may be granted:
If you would like to exchange a product for a different item, please contact our customer service team. Exchanges are subject to product availability.
To exchange a product:
You are responsible for return shipping costs for exchanges, unless the exchange is due to our error. We will cover the shipping cost for sending you the replacement product.
If you receive a damaged or defective product, please contact us immediately, preferably within 7 days of delivery. Please provide:
For damaged or defective products, we will offer one of the following solutions:
We may request that you return the damaged or defective product. If so, we will provide a prepaid return shipping label. In some cases, we may not require the product to be returned.
If you receive the wrong product, please contact us immediately. We will:
We apologize for any inconvenience and will work quickly to resolve the issue.
You may cancel your order before it has been shipped. To cancel an order:
If your order has already been shipped, you will need to follow our return process once you receive the product.
If your order is successfully cancelled before shipping, you will receive a full refund within 5-7 business days.
If you have a subscription order, you may cancel at any time by contacting customer service. Cancellations will take effect for the next billing cycle. Subscription orders that have already been processed and shipped are subject to our standard return policy.
At this time, we only ship within the United States. If you are located outside the United States and have received our products through a third party, please contact that retailer for their return policy.
If you refuse delivery of your order or if the package is returned to us as undeliverable:
Please ensure your shipping address is correct when placing your order.
In most cases, we do not charge restocking fees. However, a restocking fee of up to 15% may be applied in the following situations:
We will notify you if a restocking fee applies to your return before processing your refund.
If your package is lost during shipping to you:
If your return package is lost during shipping back to us:
We reserve the right to refuse returns or issue refunds if we suspect fraudulent activity, including but not limited to:
We may take legal action against individuals engaging in return fraud.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.
Your continued use of our website and purchase of products after changes are posted constitutes your acceptance of the modified policy. We encourage you to review this policy periodically.
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Squozrelax Customer Service
6200 I-40 West
Amarillo, Texas 79106
United States
Phone: +1 (806) 354-9764
Email: customer@squozrelax.world
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM CST
We are committed to resolving any issues quickly and to your satisfaction. Our customer service team is here to help!